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We always aim to provide a high quality service to our customers. However, if you encounter any problems, please find our how to make complaint procedure.

If we are still unable to resolve them, you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service here..

*Some of the products listed are not regulated by the Financial Conduct Authority, and we may refer you to a 3rd party for these services.

The Mortgage Mum Limited is an Appointed Representative of Mortgage Intelligence Ltd which is authorised and regulated by the Financial Conduct Authority under number 305330 in respect of mortgage, insurance and consumer credit mediation activities only. Registered address: 539-541 London Road, Westcliff-on-Sea, Essex, SS0 9LJ. Registered Company Number: 11723322. Registered in England & Wales.

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